Refund policy

Do you sell authentic Korean products?

Yes. We commit to sourcing authentic Korean products from trusted suppliers. If you ever have concerns about a specific item, contact us and we’ll review it promptly.

 

1) Return/Exchange window

You can request a return or exchange within 5 days from the delivery date.

 

2) Eligibility

• The product must be completely unopened (seals/stickers intact).

• The item must be in its original condition with no damage to the box/packaging.

• Proof of purchase is required.

 

3) Non-returnable items

• Any opened or used product (for hygiene and safety reasons).

• Some sensitive products may have special conditions based on storage/exposure (e.g., heat/sun). This is confirmed at the time of ordering.

 

4) Wrong/Damaged items

If your order arrives damaged, expired, or incorrect: please take clear photos upon delivery and contact us within 24 hours so we can resolve it (exchange/refund) based on the case.

 

5) Exchanges

Exchanges are available for the same item or an alternative item of equal value (subject to availability) within the 5‑day window and under the “unopened” condition.

 

6) Refunds

• Refunds are issued to the original payment method.

• Shipping fees are not refundable for “change of mind” returns:

- Orders below EGP 2000: the shipping fee (EGP 100) is deducted.

- Orders over EGP 2000 (free shipping): the actual outbound shipping cost may be deducted.

• If the order has already been shipped and then canceled/returned, the actual shipping cost (if any) may be deducted from the refund.

 

7) Return shipping fees

• If the issue is our mistake or the item arrived damaged: we cover return/exchange shipping.

• If the return is due to change of mind: the customer covers shipping both ways.

 

To request a return/exchange: contact us via WhatsApp/support with your order number + reason + photos when needed.